These travel conditions and special travel conditions applies, unless otherwise specifically agreed in writing between the parties, when Applefield AB (organisation number 559355-1194 and VAT registration number SE559355119401) ("MyVoy"), provides its services at www.myvoy.com ("Platforms") to an individual or a company ("The traveler”).

These conditions apply when booking travel services and constitute together the basis of the agreement (“The agreement”) between The traveler and MyVoy. The travel conditions have been designed to ensure clarity and provide fair information about the Agreement, while the special travel conditions address specific parts of the Platform's offers, products and services.

1. The Agreement

1.1 MyVoys responsibility: MyVoy responsible to The traveler for the services agreed upon.MyVoy has the right to fulfil its obligations by engaging subcontractors. In such cases is MyVoy responsible for the subcontractor's work as well as for his own work. 

1.1.1 The main traveler: The person in whose name the booking is made is considered the main traveller. The main traveler is responsible for payment according toThe agreement and must complete all possible changes and cancellations for validity.

1.1.2 Minor travelers: For trips and activities offered at Platforms age restrictions may apply. Children and young people under a specific age, usually 18 or 20, must travel accompanied by an adult. Detailed age limits and supervision rules vary and conditions are specified for each individual trip or activity. For groups of young people, special conditions and requirements for guardian's approval may need to be obtained.

1.2 Obligation to provide information: MyVoy is obliged to holdThe traveler informed of all matters related to the Agreement.

1.3 Connecting trips and special arrangements: Only the services sold or marketed in conjunction with the main event and which either have a common price or separate pricing that are linked to each other are covered by the Agreement.

1.4 End of contract: The agreement is considered binding whenMyVoy has confirmed the Traveler's booking in writing and the Traveler has made the agreed payment according to MyVoy's instructions.

1.5 Confirmation of booking: MyVoy shall confirmThe traveler's booking without undue delay.

1.6 Guarantee of wishes: Specific requests fromThe traveler not guaranteed.

1.7 Check of travel documents: The traveler is obliged to check his travel documents as soon as they are received to ensure accuracy and validity of other travel documents.

2. Booking and payment

2.1 Booking takes place through Platforms. A binding agreement arises at the time of booking between The traveler and MyVoy.

2.2 Full payment is required at the time of booking. Accepted payment methods include credit/debit cards as well as other available payment options depending on the type of booking.

2.3 A booking confirmation, which also serves as a travel document, is sent toThe traveler after payment. It isThe traveller's responsibility to check and report any inaccuracies in the booking confirmation.

2.4 Fear to fulfil The traveler's booking, information about the booking, including personal data, may be passed on to MyVoy:s hired subcontractors. MyVoy guarantees that personal data and other booking data are transferred only to the extent necessary to fulfil The agreement in accordance with current legislation.

3. Cancellation of trip

Different suppliers have varying cancellation policies and conditions. Below, you will find detailed information about the cancellation terms for each of our suppliers. Please review these conditions carefully to understand the cancellation policies applicable to your booking.

3.1 Viking Line

3.1.1 The traveler has the right to cancel the trip according to the following conditions:

3.1.1.1 In case of cancellation earlier than 31 days before departure one is excluded dispatch fee corresponding to 10€ in the same currency as the original transaction for the Traveler's booking. Any booking fee paid is not refunded.

3.1.1.2 At cancellation 31 to 16 days before departure, shall The traveler pay 25% of the trip price.

3.1.1.3 At cancellation 15 days to go 48 hours before departure, shall The traveler pay 50% of the trip price.

3.1.1.4 At cancellation within 48 hours before departure, shall The traveler pay the full price of the trip.

3.1.1.5 Tickets, including but not limited to theatre, shows, concerts, sporting events and other events are non-refundable.

3.2 Stena Line

3.2.1 The traveler has the right to cancel the trip according to the following conditions:

3.2.2 Premium Tickets:

3.2.2.1 Cancellations made earlier than 6 hours before departure will be refunded, minus a cancellation fee of 100 SEK.

3.2.2.2 Cancellations made within 6 hours before departure will not be refunded.

3.2.3 Flexi Tickets:

3.2.3.1 Cancellations made earlier than 48 hours before departure will be refunded, minus a cancellation fee of 120 SEK.

3.2.3.2 Cancellations made within 48 hours before departure will not be refunded.

3.2.4 Economy Tickets:

3.2.4.1 Economy tickets are non-refundable.

3.3 Scandic Hotels

3.3.1 The traveler has the right to cancel their reservation according to the following conditions:

3.3.1.1 Cancellations must be made by 6:00 PM local time, two (2) days before the arrival date.

3.3.1.2 Cancellations made after this time will not be refunded.

3.4 Ess Group Hotels

3.4.1 The traveler has the right to cancel their reservation according to the following conditions:

3.4.2 MJ'S, Pigalle, and Bellora:

3.4.2.1 Cancellations must be made by 3:00 PM local time the day before the arrival date.

3.4.3 Jayc:z:

3.4.3.1 Cancellations must be made by 12:00 PM local time two (2) days before the arrival date.

3.4.4 Ellery Beach House, Falkenberg Strandbad, Fýri, Marienlyst Strand Hotell, The Steam Hotel, and Ystad Saltsjöbad:

3.4.4.1 Cancellations must be made at least nine (9) days before the arrival date.

3.4.5 Villa Strandvägen and ESSOESS:

3.4.5.1 These reservations are non-changeable and non-refundable.

3.5 Sands Hotell

3.5.1 Apartment Cancellation Policy
3.5.1.1 Free cancellation and rebooking until 3:00 PM 16 days before arrival.
3.5.1.2 If cancelled or rebooked later than 14 days before arrival,
3.5.1.3 100% of the total amount of the stay will be charged.
3.5.2 Suite Cancellation Policy
3.5.2.1 Free cancellation and rebooking until 3:00 PM 30 days before arrival.
3.5.2.2 If cancelled or rebooked later than 30 days before arrival,
3.5.2.3 100% of the total amount of the stay will be charged.

3.6 Cancellation protection

3.6.1 Cancellation protection is not offered by MyVoy. The traveler is encouraged to arrange this separately if necessary, for example through travel insurance.

4. Changes to the trip

4.1 The traveler has the right to request changes to the trip. Changes are permitted to that extent MyVoy can implement them and may entail additional costs for The traveler.

4.2 Any costs for changes depend on the specific changes and the time they are requested. The traveler is informed of these costs before any changes are implemented.

4.3 The traveler is aware that certain services, such as special bookings or non-refundable tickets, cannot be changed after the time of booking.

5. The traveler's right to assign the agreement

5.1 The traveler has the right to transferThe agreement to a person who meets all the conditions for participation in the trip. Transfer must be notified toMyVoy in reasonable time before departure, in accordance with forthe booking current terms and times.

5.2 Both the transferor and the transferee are jointly and severally liable for any remaining payment for the trip and any extra cost up to €50. If the cost of the transfer exceeds this amount, the transferee is required to pay the actual amount.

6. MyVoys changes before departure

6.1 Change of contract terms:

6.1.1 MyVoy reserves the right to change the terms of the agreement, but only if it is clearly specified in the Agreement.

6.1.2 In the event of significant changes,MyVoy notifyThe traveler about the possibility of withdrawing from the Agreement.

6.2 Price changes:

6.2.1 MyVoy may adjust the price of the trip if costs increase due to changes in transport costs, taxes, fees or exchange rates.

6.2.2 Any price adjustment will be specified and justified The traveler.

6.2.3 Price reductions as a result of cost reductions are also applied.

6.2.4 The price may not be increased during the last 20 days before departure.

6.3 Timetable changes:

6.3.1 Departure times in the booking confirmation are preliminary and specified no later than 20 days before planned departure.

6.4 The traveler's right to withdraw from the contract:

6.4.1 The traveler may withdraw from the agreement in the event of material breach of contract from MyVoys like.

6.4.2 Notice of resignation must be given within a reasonable time after The traveler became aware of the breach of contract.

6.5 Right to travel compensation:

6.5.1 If the traveler withdraws from the agreement, an equivalent or better replacement trip is offered, if possible.

6.5.2 If The traveler waives compensation travel or such cannot be offered, repayment must be made within 14 days.

6.6 Right to compensation in case of canceled trip:

6.6.1 The traveler is entitled to compensation if the trip is cancelled, except in certain specified situations which are stated in the Agreement.

6.7 Withdrawal in case of intervening events:

6.7.1 Both MyVoy and the Traveler have the right to withdraw from the Agreement in the event of major events affecting the execution of the trip.

6.7.2 The assessment of the seriousness of the incident shall be based on guidance from the authorities.

6.8 Limitation of liability atforce majeure:

6.8.1 MyVoy is not responsible for any deficiency in the implementation ofThe agreement caused by circumstances beyond our control (such as natural disasters, war, civil unrest, strikes, epidemics or health crises).

6.8.2 In the event of force majeure will MyVoy strive to find suitable solutions for The traveler but cannot guarantee a full refund or replacement.

7. MyVoys changes after departure

7.1 Missed performances:

7.1.1 If essential parts of the contracted services cannot be provided after departure,MyVoy arrange appropriate compensation arrangement at no extra cost to the Traveler.

7.1.2 To compensation arrangement cannot be arranged, or if the Traveler of acceptable reasons reject these, shallMyVoy provide equivalent transport back to the place of departure or another approved place at no extra cost.

7.1.3 In the event of deterioration of the services is The traveler entitled to price deductions and damages, if deemed reasonable.

7.2 Other errors and shortcomings:

7.2.1 The traveler is entitled to a price deduction and damages in the event of an error in the contracted services, provided that the error is not due to The traveler.

7.2.2 MyVoy shall not be held liable for damages if the error is due to obstacles outside MyVoys control which he could not reasonably be expected to have counted on.

7.2.3 If the fault is due to a third party who MyVoy hired, is MyVoy free from liability for damages only if the third party would also be free from liability.

7.2.4 In the event of an error as a result of the above-mentioned circumstances shall MyVoy immediately offer The traveler necessary assistance to remedy the error.

7.3 Scope of damages:

7.3.1 Damages include compensation for pure property damage, personal injury and damage to property. It is incumbent The traveler to limit the damage as much as possible.

7.4 Limitation of liability at force majeure:

7.4.1 MyVoy is not responsible for any deficiency in the implementation ofThe agreement caused by circumstances beyond our control (such as natural disasters, war, civil unrest, strikes, epidemics or health crises).

7.4.2 In the event of force majeure will MyVoy strive to find suitable solutions for The traveler but cannot guarantee a full refund or replacement.

8. Complaints and remedies

8.1 Complaint duty:

8.1.1 The traveler is obliged, within a reasonable time after discovering or should have discovered an error in the contracted services, to notify MyVoy or third parties who MyVoy contacted about the error. It is preferable that this is done at the destination.

8.2 Exemptions from the obligation to make complaints:

8.2.1 OmMyVoy or the third party whichMyVoy has acted grossly negligently or in breach of faith and honour, the Traveler can plead fault even if he has not fulfilled the duty to make a complaint according to clause 8.1.

8.3 Measures in case of complaints:

8.3.1 OmThe traveler during the journey before justified complaints, shallMyVoy or the third party whichMyVoy hired to immediately take measures to find a solution suitable for the parties.

9. The traveler's responsibility during the trip

9.1 MyVoys instructions:

9.1.1 The traveler must follow instructions for the execution of the trip given by the actor hired by MyVoy. The traveler must respect other travelers and follow current rules of order during the trip. In case of significant violations have MyVoy right to cancel the agreement.

9.2 The traveler's responsibility for damage:

9.2.1 The traveler is responsible for damage caused MyVoy through the Traveler's negligence.

9.3 The traveler's responsibility for formalities:

9.3.1 The traveler is responsible for fulfilling the necessary formalities such as a valid passport, visa, vaccinations, insurances and other documentation relevant to the trip.

9.3.2 The traveler bears the costs of deficiencies in these formalities, such as home transportation in the absence of a passport, provided that the deficiencies are not caused by incorrect information from MyVoy.

9.3.3 It is the responsibility of the traveler to obtain information from MyVoy.

9.4 Agreed deviations:

9.4.1 Traveler who deviate from the arrangement during the journey must inform MyVoy or his hired representative in this regard.

10. Platform Limitations

10.1 Information from third parties: The traveler is drawn to the fact that the information about bookable products and services iPlatforms provided "as is" via external third party systems.MyVoy makes no warranties, representations or makes any promises either express or implied as to the accuracy, reliability, completeness or timeliness of the information presented onPlatforms. 

10.1.1 Liability for damages: MyVoy assumes no liability for any damages or losses, whether direct, indirect, special, consequential or otherwise, caused by the information presented on the Platform or modification of the information, or for damages caused by the inability to use or access the Platform.MyVoy is also not responsible for damages caused by computer viruses or the like, delay, distortion or loss of data or forThe traveller's liability, if any, to pay damages to third parties.

11. Dispute resolution

11.1 Negotiations and dispute resolution:

11.1.1 The parties shall try to resolve any disputes regarding the interpretation or application of the agreement through negotiations. If a solution cannot be reached, the dispute can be tried by the General Complaints Board or by general court in accordance with Swedish legislation.

Special Travel Conditions for MyVoy

1. Special packages and offers

1.1 Description of package: 

• Our special packages can include combinations of ferry transfers, accommodation, meals, guided tours, and experiences. Each package includes a detailed description of included services and activities where the conditions are stated when booking.

1.2 Booking conditions:

• Bookings of special packages require full payment at the time of booking.
• Bookings can only be made through Platforms.
• The number of available seats for each package may be limited.

1.3 Payment terms:

• Accepted payment methods include credit/debit cards and other available payment methods depending on the package and/or offer.
• All prices are stated in Swedish kronor or euros and include VAT.

1.4 Cancellation rules for special packages:

• Atcancellation more than 31 days before departure, the full amount is refunded minus an expedition fee of 20€ per person.
• Cancellations made 30 to 16 days before departure incurs a fee of 50% of the total package price.
• Cancellations made less than 15 days before departure are not eligible for refund.

1.5 Changes to bookings:

• Changes to bookings are possible depending on availability and may entail additional costs for The traveler. 
• Any changes must be made at a minimum 15 days before departure.

1.6 Special offers:

• From time to time we may offer time-limited promotions or discounts on specific packages.
• These offers may have their own unique terms and conditions and cancellation rules such as The traveler are invited to take part in, which are stated in connection with the offer.

1.7 Disclaimer for Third Party Services:

• Some services within packages may be provided by outside third-party providers MyVoys directly control. MyVoy is therefore not responsible for services performed by anyone other than byMyVoy specified subcontractor.The traveler are encouraged to contact directly such third-party supplier in the event of any errors in the services.

2. Seasonal specific services

2.1 Description of services:

• Ours seasonally specific services are adapted to the unique conditions and activities during different times of the year. This includes summer packages with lake activities, winter packages with snow-related activities and special events during holidays.

2.2 Availability:

• Tthe goblins are available during specific periods during the year and exact dates of availability are further specified in the description of the service.
• Some services may have limited availability and are offered on a first-come, first-served basis.

2.3 Booking conditions:

• Due to limited availability, The traveler is  recommended to complete their booking early for these services.
• Specific booking windows and conditions are announced in advance for each season.

2.4 Adaptation to weather and conditions:

• The services may need to be adjusted or canceled depending on weather conditions and other unforeseen factors. We reserve the right to make such adjustments forThe traveller's security.

2.5 Cancellation andrebooking policy in case of bad weather:

• In the event of canceled services due to bad weather or other unforeseen events, customers are offered the opportunity to rebook or receive a refund according to our standard cancellation policy.

2.6 Special requirements and equipment:

• Certain seasonally specific services may require special equipment or preparation, such as appropriate clothing or physical fitness. The traveler is responsible for assimilating information about the service and ensuring his own conditions.

2.7 Pricing:

• The prices for seasonally specific services may vary depending on period and demand. Current pricing and possible discounts are stated at the time of booking.

3. Group and company bookings

3.1 Definition of group and company bookings:

• Group and corporate bookings refer to reservations made for groups of 10 or more people.Deviations may occur for certain services and providers.
• This type of booking can include corporate events, conferences, educational trips, and other large gatherings.

3.2 Booking process:

• All group bookings must be made through MyVoys dedicated form for group bookings, either by e-mail or telephone if this is offered.
• A detailed request including the desired date, number of participants, and specific needs or wishes must be submitted at the time of booking.

3.3 Customized packages:

• MyVoy offers the ability to tailor packages based on the group's unique needs, including special activities, accommodation options, and food and beverages.

3.4 Payment terms:

• The traveler is aware that full payment may be required to confirm the booking, alternatively en initial deposit, depending on current booking and payment procedures atMyVoys subcontractors. 
• If nothing else is specified in connection with the booking, full payment must be made be paid last 45 days before arrival.
• Full payment information, including deposit amount and final payment date, will be communicated at the time of booking.

3.5 Cancellation policy:

• Group and company bookings have special cancellation conditions. Cancellations made more than 45 days prior to arrival may be eligible for a full or partial refund.
• In the case of cancellations made later than the conditions in the booking confirmation, no refund will be granted.

3.6 Responsibilities and limitations:

• The booking manager for the group is responsible for conveying all relevant information about the booking to the group members and ensuring that all members comply with the specified terms and conditions.
• Any damage caused by the group during the stay may result in additional costs or compensation claims.

3.7 Special wishes and requirements:

• We strive to accommodate, but do not guarantee, special requests regarding accommodation, food, transport and activities. Preferences should be stated at the time of booking to ensure the best possible experience.

3.8 Insurance and safety:

• Groups are encouraged to hold comprehensive travel insurance that covers all participants.
• Safety regulations and evacuation schedules for the group are provided upon arrival.

4. Health-related requirements

4.1 General health requirements:

• Travelers are expected to be in sufficient physical and mental health to complete booked trips. It isThe traveller's responsibility to assess one's own ability to participate in and carry out activities included inThe agreement.

4.2 Medical certificates and vaccinations:

• For some trips, medical certificates or proof of vaccinations may be required. These requirements are specified in more detail in the package description in connection with booking.
• Travelers should consult a doctor or a travel medical clinic well in advance of departure to ensure that all necessary medical preparations are completed.

4.3 Special health conditions:

• Travelers with special health conditions, including but not limited to heart problems, diabetes, allergies or pregnancy, should inform the appropriate staff on site.
• It may be necessary to provide detailed information about the state of health and any medications used.

4.4 Insurance requirements:

• All travelers are encouraged to take out comprehensive travel insurance that covers medical care and evacuation if necessary.
• It is the traveler's responsibility to ensure that their insurance is adequate in scope and covers all relevant health risks.

4.5 Activity-related health risks:

• Some activities in the Platform's offer may involve physical exertion or exposure to elements that may be demanding. It isThe traveller's responsibility to assess one's ability to participate in these activities and participation is at one's own risk.

5. Insurance and liability

5.1 Traveller's insurance requirements:

• All travelers are encouraged to take out comprehensive travel insurance that covers cancellation, medical care, loss or damage to property and personal injury. This is especially important then MyVoys services do not include such insurance coverage.
• It is the traveler's responsibility to ensure that the insurance is sufficient for the specific trip and suitable for the activities included.

5.2 Car insurance for trips abroad:

• Travelers traveling with their own vehicle must ensure that their car insurance is valid in the country they plan to visit. Insurance practices may vary between different countries.
• Many insurance companies issue a so-called green card or Green Card as a certificate for valid traffic insurance.This card is recognized in most European countries.
• It is strongly recommended to contact your insurance company before the trip to confirm that the traffic insurance, as well passenger and luggage insurance, is valid for your trip. This is especially important to avoid problems at border crossings and in the event of an accident.

5.3 Liability for personal injury or loss:

• MyVoy is not responsible for personal injury, illness, injury, loss or damage to property not directly caused byMyVoys own neglect.
• Travelers are responsible for their personal belongings. It is recommended that valuable items be stored in a safe manner.

5.4 Limitation of liability in case of force majeure:

• MyVoy are not responsible for any deficiency in the implementation ofThe agreement caused by circumstances beyond our control (such as natural disasters, war, civil unrest, strikes, epidemics or health crises).
• In the event of force majeure will MyVoy strive to find suitable solutions forThe traveler but cannot guarantee a full refund or replacement.

5.5 Safety measures and risk awareness:

• Travelers must follow all safety instructions and be aware of the risks associated with certain activities.

5.6 Limitation ofof carriers responsibility:

• For services involving transportation (eg ferries, buses), the carrier's liability may be limited under applicable international convention or local law.

5.7 Legal requirements and local laws:

• The traveler must be aware of and follow local laws and regulations in the countries he visits. The traveler is aware that violations of local laws or regulations may entail legal consequences for him.

6. Availability andmobility needs

6.1 Commitment to accessibility:

• MyVoy strives to make travel and services accessible in the Platform, and works continuously to improve accessibility and convenience for travelers.

6.2 Requests and customizations:

• Travelers with specific accessibility needs are asked to inform us at the time of booking. This includes needs related to mobility, sensory limitations, cognitive impairments or other health conditions that may require special attention.
• MyVoy makes every effort to accommodate these needs and offer appropriate accommodations, but cannot guarantee that all requests can be met.

6.3 Accessibility equipment and aids:

• For trips involving transport and accommodation, information on available equipment and aids, such as wheelchair ramps, lifts and adapted accommodation, is provided in connection with booking inPlatforms.
• Travelers are encouraged to bring personal aids if needed for the trip.

6.4 Assistance during the trip:

• A traveler who needs continuous assistance during the boat trip must have an accompanying personal assistant.

6.5 Information about destination availability:

• MyVoy strives to provide information about the availability of our destinations, incl. advice on accessibility at various locations, attractions and activities.

7. Age restrictions and child policy

7.1 Age restrictions for travel:

• Certain trips and activities offered byMyVoy may have age restrictions due to safety requirements or the nature of the trip.

7.2 Children and young people:

• Children and young people under a certain age (usually under 18 or 20) must be accompanied by an adult. Detailed rules for age and supervision are specified specifically for each trip or activity.
• For youth groups, special conditions may apply, such as requirements for adult supervision or obtaining approval from a guardian.

7.3 Discounts for children:

• Discounts may be available for children up to a certain age. These discounts and age limits are specified at the time of booking.

7.4 Safety equipment for children:

• Appropriate safety equipment, such as life jackets and helmets, is provided for children where necessary. It is important that these are used correctly for the child's safety.

7.5 Responsibilities for children:

• Parents or guardians are fully responsible for accompanying children throughout the trip, including supervising the children and ensuring that they follow safety instructions and rules.

8. Pets

8.1 General provisions:

• Pets are allowed on most scheduled voyages, with the exception of cruises. Travelers should check availability for inclusion of pets at the time of booking.

8.2 Travel documents and notifications:

• The owner is responsible for ensuring that all necessary travel documents for the animal are available and valid. This may include certificates from the Swedish Agency for Agriculture, the Norwegian Food Safety Authority or equivalent authorities.
• When returning to certain countries, such as Sweden, the animal must be reported to Customs.

8.3 Booking requirements and accommodation:

• On certain routes or ships, it may be necessary to book a special cabin for traveling with pets.
• Pets are then allowed to stay in the cabin but should not be in the beds.Owner should ensure that the animal cannot open the cabin door.

8.4 Restaurants and allergy cabins:

• Pets, with the exception of guide and assistance dogs, are not allowed in restaurant areas or allergy-friendly cabins.

8.5 Charges and maximum capacity:

• A fee may apply for bringing pets, and there is a maximum capacity for the number of animals that can be on board per trip.

8.6 Special provisions for guide and assistance dogs:

• Guide and assistance dogs travel free of charge and are allowed to stay in almost all areas on board, including restaurants, but not in allergy-friendly cabins. Rest areas are usually available on board.

8.7 Animals on car tires:

• On short routes, it may be permitted to leave pets in the vehicle on the car deck during certain parts of the year. Pet owners who choose to do this do so at their own risk.

8.8 Safety measures and responsibilities:

• Pets must always be under control and leashed when they are outside the cabin.
• The owner is responsible for the animal's well-being and behavior during the trip.

9. Additional services and add-ons

9.1 Overview of additional services:

• In addition to standard travel offers provide MyVoy a range of additional services and add-ons that can enhance the travel experience. These may include special excursions, private guided tours, premium accommodation options, and tailored experiences.

9.2 Booking of additional services:

• Extra services and supplements must be booked in advance to ensure availability. This can be done at initial booking or later, depending on the nature and availability of the service.
• Some services may be limited by season, destination or availability.

9.3 Prices and payment terms:

• Prices for extra services and add-ons will be specified separately and added to the total package price.
• Payment for these services may be required at the time of booking or according to an agreed payment plan.

9.4 Cancellation rules for extra services:

• Cancellation rules for extra services may differ standard booking conditions. Details of cancellation fees and timeframes are communicated at the time of booking.

9.5 Responsibilities and limitations:

• MyVoy endeavors to ensure that all extra services and add-ons meetThe traveller's expectations, however, some services may be dependent on factors beyond our control, such as weather conditions or local conditions.